Customer service

From our new offices located on the pier, and thanks to the increased number of service windows to attend to the hauliers we work with, we now handle an average of 500 trucks in 16 hours of operation.

We have also modernised our computer and communication systems between the weighing/cargo scales and the servers in the central offices, increasing our capacity to handle documentation and distribute cargo.

In this website, through the registered area, our customers can check the status of all products stored in our facilities in real time by accessing the following content:

  • Loading/unloading vessel operations and the reception of cargo  by product
  • Quantities assigned by suppliers with the following information:
    • Contract number
    • Quantity
    • Product
    • Free warehousing date
  • Once delivered, historical information on each dispatch.